What is the Branded Call dashboard?
When you log in to the Hiya Connect console, the first screen you see is the dashboard. You will see two sections in the dashboard - Branded Call and Number Registration. The Branded Call dashboard provides an overview of key metrics and data points relevant to managing and monitoring your brands and Branded Call phone numbers.
See below for definitions of the dashboard's key features:
Branding Status
The top part of the Branded Call dashboard shows how many telephone numbers you added to Branded Call and the branding status. This allows you to track the vetting process for your branding updates and know if there is a problem with your branding that could require action on your part. Please refer to the Branding Status section to learn more.
Branded Calls
The monthly total count of branded calls made from phone numbers in your Hiya Connect account.
Phone number utilization
The percentage of the phone numbers in your Hiya Connect account that made billable calls each month.
Newest call branding
This shows the six most recently approved call brands (caller display, name, and logo). Unapproved call branding does not show until it gets approved.
Call durations
The percentage of answered calls that lasted more than 60 seconds, or more than 120 seconds. Some companies use these metrics to track call success.