If users subscribe to one of the self-served plans, they can check details about their Branded Call subscriptions, such as current plan information and scheduled events, on the “Branded Call subscription” page. They can also change their plans to another Branded Call plan or cancel their subscriptions.
Change a Branded Call plan
As business grows or for some reason, users can click the “Change plan” button to change their plan to another Branded Call plan they want to use.
If the current plan is one of the tiered plans, such as 250 Branded Calls, 1,000 Branded Calls, 3,000 Branded Calls, etc., the plan change to another tiered plan will go into effect at the beginning of the next billing cycle. Until then, the current plan will remain in effect. If the current plan is “Pay As You Go”, however, the change to one of the tiered plans will be effective immediately.
If users want to change their plan to the Enterprise plan, a Hiya’s custom package, a member of Hiya’s Customer Success team will contact them to find the best plan for their business needs and complete the change. Until the plan change is finished, the current plan will remain in effect.
Cancel subscription
When users want to cancel their plans, they will see a modal below and click the "Schedule cancelation"/“Cancel subscription” button. Once a user cancels a Branded Call subscription, they will lose branded caller IDs on their calls. So, Hiya recommends solving technical or billing problems by talking with Hiya support rather than canceling a Branded Call subscription.
Canceling subscription goes into effect at the end of the current billing cycle if the current plan is one of the tiered plans, such as 250 Branded Calls, 1,000 Branded Calls, 3000 Branded Calls, etc. However, if the user’s current plan is the “Pay As You Go’, its cancelation will go into effect immediately.
Users will see a feedback modal where they can share their reasons for canceling. Sharing reasons for canceling will greatly help Hiya improve the Branded Call service.
