Recipients consider spam labeling in their decision of whether or not to answer the phone, so maintaining a healthy caller reputation is critical to the success of a caller. If a phone number is being labeled as spam, there are a few important actions you can take as the number holder to correct the problem.
-
Adopt good calling practices. Spam labeling is heavily influenced by how recipients react and engage with your phone calls. Aggressive tactics, outdated or minimal consent, and failing to respect recipient wishes can cause poor engagement and a spam label. Hiya recommends following our guide to customer-friendly calls to ensure your calls aren’t putting you on the bad side of your current or future customers.
-
Review your reputation report card. Within Connect Number Registration, you can view your grades as a caller across several key metrics. These give insight into how recipients are reacting poorly to your calls, and potentially why. This can also help you apply more targeted adjustments to your calling practices.
-
Add branding and access additional insights. Properly identifying yourself as the caller will often improve connection rates with recipients, and often also improves overall engagement — even when recipients choose not to answer. Hiya Connect Branded Call enables you to display your caller identity on outbound calls, use performance analytics to optimize your calls, and see feedback from users reporting calls as spam.
- Request a review of your spam label. After reviewing the reputation report card, if you believe a spam label is incorrect, you can submit a request for reputation review. Please include context that addresses any poor reputation grades so that Hiya can understand the circumstances behind these calls. Hiya may require additional information during this review.