Add new images for call branding, review the images in your account, or remove unused caller images all in one place. You can also find caller image IDs to use in your CSV file when adding or editing phone numbers via bulk upload.
What is the image library?
The image library is a view of every image uploaded to your account, which can be used as caller images in call branding. In the image library, you can add, review, or remove caller images from your account. You can also find caller image IDs to add or update caller images via a phone number bulk upload.
How to use the image library
Adding a new caller image
To add a new caller image click on the "Upload image" button near the top right of the page.
In the upload pop-up window, drag your file to the upload area or browse your computer for jpg, gif, or png images. Images must adhere to Hiya’s content guidelines.
Next, adjust your image to fit the circular display area. If necessary, use the zoom control at the bottom and drag your image into position. This is how your image will be displayed on devices when making a call. When you are done, click the "Save and upload image" button.
Removing a caller image
You can remove caller images from your image library. Only images not currently used by any phone numbers can be removed.
To remove a caller image from your library, first update any phone numbers currently using that image, replacing it with a new or existing image. When the image no longer has any phone numbers associated with it, click on the three dots to the right and select "Remove unused image."
Determining which phone numbers are displaying an image
If an image is being used for call branding, the "phone numbers" column will display the count of phone numbers currently using that image. To see which phone numbers are associated with that image, click on the three dots to the right and select "View phone numbers."
Finding a caller image ID for a bulk upload
When uploading phone numbers in bulk, you can
include an existing image from your image library as a caller image. To do this, you will need the caller image ID.
Find the image you would like to use, copy its caller image ID, and paste it into the appropriate field in your CSV.