All items shown as part of a caller’s identity - business name, logo, and call reason - make up the caller display.
The default branding section (under Branded Call on the left-hand side) is where you can add the details that will be added by default for all new phone numbers. You will still be able to edit caller display items for new phone numbers. The details provided for a phone number’s caller display must adhere to Hiya’s content guidelines.
A preview of how Hiya will display your calls is also available here.
To modify the details of your default call branding, click ‘Edit Settings’ at the top, fill in or change the desired pieces of information, and click ‘Save changes’ at the bottom.
Please keep in mind that changing the default call branding will trigger a re-approval process. Once you make changes to the default branding, it will be in the ‘pending’ status until approval, which should take no longer than 24-48 hours.
Common questions
Is the default call branding added to all of my future numbers automatically?
When you add a new phone number, the fields will be pre-populated with the details from the default call branding. However, you can change any of those details while registering your new number.
Can I set up different details for different numbers?
Of course. You can manually add the numbers or fill in the fields in a bulk upload template.
What if I want to change the Caller Display details for a number that is already registered with Hiya?
You can manually edit your phone number details or send us a bulk upload file with the updated information. Please see detailed instructions in our Modifying Phone Number Attributes guide.